CARGO 2000 MEMBERS COMMIT TO THE
PUBLICATION OF MORE PERFORMANCE DATA
The European Shippers’ Council (ECS), representing buyers of worldwide air cargo services have welcomed a decision by the airline and freight forwarder members of Cargo 2000 to publish a series of additional performance data in 2006.
The move is a further step by Cargo 2000’s members to improve the quality of air cargo and give customers a service performance benchmark.
The group published its first data in May 2005 for network flown-as-planned performance, measuring joint airline and forwarder service levels. This information is now published each month on Cargo 2000’s public website. Over the first three months of publication – May-July 2005 – overall network flown-as-planned performance has improved from 90% to 93%.
Now the group is delivering on its promise to continue to roll-out further performance data.
In January 2006, Cargo 2000 will publish FWB data that shows booking quality levels from forwarder to airline. This will be followed in April with the publication of the NFD performance milestone that monitors ‘delivered as promised’ service levels from airline to forwarder. Whereas currently Cargo 2000 reports joint airline/forwarder data, this new information will indicate responsibilities for service failures to further improve service levels in the supply chain.
By the end of 2006, all shipments between current members will be measured globally, an extension to the current commitment to measure performance on a network of specific tradelanes.
In October 2006, members have agreed to begin publishing initial data for phase 2 of Cargo 2000’s quality improvement programme that focuses on shipment planning and tracking at House air waybill level and provides interactive monitoring of the door-to-door movement.
Members have also agreed to raise their target for all key performance indicators to 96% in 2006 – a 1% improvement of the current goal – and to 98% in 2007.
"It has taken many years for the major airlines and freight forwarders to promise implementation of the service performance indicators but we are absolutely delighted that the industry is now making some firm commitments to have the door-to-door performance measured and to publish this data," said Nicolette van der Jagt, Secretary General of the ESC. "We are convinced that this will lead to greater operating efficiencies, lower costs, better communications and substantial customer service improvements in airfreight movements."
Mick Fountain, Chairman of Cargo 2000 and CEO – Global Freight Management at Exel, said: “When we announced our first data for May 2005, we promised that this was just the beginning and that customers could expect to progressively see more and more performance measurement information from Cargo 2000’s members. This new commitment by our members emphasises the momentum we are building. It is another significant step towards our goal of eliminating fragmentation in the worldwide air cargo industry and delivering a common platform that brings together reliability, predictability and proactive shipment management with reduced costs and improved customer satisfaction.”
Cargo 2000 has also launched a campaign to promote to shippers the benefits of a Cargo 2000 compliant supply chain.
Addressing the first shippers event in Amsterdam attended by customers from the healthcare, telecommunications, automotive, electronics, optical and aerospace sectors, Wolfgang Schmitz, Vice Chairman of Cargo 2000 and Senior Vice President – Head of Corporate Development at Lufthansa Cargo, highlighted the important role shippers will play in ensuring Cargo 2000 becomes the air cargo industry’s quality standard.
He said: “Shippers all over the world have been calling for a quality benchmark and with the commitment of its members and the publication of data, Cargo 2000 is responding to their request. You – the shippers – can support the initiative! Ask your logistics partners what they are doing about Cargo 2000 and encourage them to participate. Customers have the greatest power to influence change towards better quality in the supply chain.”
ABOUT CARGO 2000
Based on detailed customer research and with the assistance of leading IT companies, Cargo 2000 has re-engineered the air cargo transportation process from shipper to consignee through the creation of a ‘Master Operating Plan’. This sits at the heart of an industry-wide process control and reporting system that in turn drives data management and corrective action systems.
By reducing the number of individual processes in the air cargo supply chain from 40 to just 19, Cargo 2000 is less labour intensive and improves the processes for managing shipments in a paperless environment. It substantially reduces time spent managing irregularities, such as service failures, cuts the time required for manual track and trace procedures and leads to a reduction is service recovery costs.
Cargo 2000’s quality management system is being implemented in three distinct phases. The key to the group’s Master Operating Plan is the creation of a unique ‘route map’ for individual shipments that is monitored and measured throughout the delivery cycle of each shipment.
Phase 1 manages Airport to Airport movements - shipment planning & tracking at Master air waybill level. Once a booking is made, a plan is automatically created with a series of checkpoints against which the transportation of every air cargo shipment is managed and measured. This enables the system to alert Cargo 2000 members to any exceptions to the plan, allowing them to respond pro-actively to fulfil their customers’ expectations.
Phase 2 is responsible for shipment planning and tracking at House air waybill level and provides interactive monitoring of the door-to-door movement. The third and final phase of Cargo 2000 manages shipment planning and tracking at individual piece level plus document tracking. This provides for real-time management of the transportation channel at piece level. It will also control the flow of information which will be vital for current and future security requirements.
Cargo 2000 members:
ABX LOGISTICS, Air Canada, Air France Cargo, Alitalia Cargo, American Airlines, Austrian Airlines, British Airways World Cargo, Cargolux Airlines International, Cathay Pacific Airways, DHL Danzas, Delta Air Logistics, Exel, Geologistics, Korean Air, Kuehne & Nagel, KLM Cargo, Lufthansa Cargo, Nippon Cargo Airlines, SAS Cargo, Schenker, SDV/SCAC, Singapore Airlines Cargo, SwissWorld Cargo, United Airlines, Yusen Air & Sea
Cargo 2000 industry associate members:
AF Logistik, Aviapartner Cargo, BT, Cargo Center Sweden, CCN Singapore, GLS Hong Kong, Menzies Aviation, Panalpina, Polar Air Cargo, Riege Software, Rutges Cargo, Swissport, Tradevision, Trans-Trade Inc, Traxon, Unisys, Worldwide Flight Services
Tel: +44 1753 621 666
Fax: +44 1753 621 888